May 20, 2021
A peek into the discovery process for the Canada Energy Regulator fellowship project
Gillian Wu, UX Design fellow at the Canadian Energy Regulator shares her team's process through the discovery phase.
By Gillian Wu
Hi there! My name is Gillian, and I am the UX Design Fellow that is part of the 5th cohort working at Code for Canada to improve digital governance. Alongside my teammates Malik Jumani (Product Manager Fellow) and Ian Cappellani (Developer Fellow), we are working with the Canada Energy Regulator (CER) to improve the tools that Canadians use to participate in hearings regarding energy projects regulated by the CER.
To learn more about us, click here.
The Code for Canada fellowship program is no longer active. To learn more, visit our fellowship yearbook.
Back in February, our fellowship team at Canada Energy Regulator completed our first milestone. We finished the discovery phase and documented some of the processes below.
Project overview
Our end goal is to get features and improvements delivered.
Partway through our research with internal staff, we realized that whatever the final solution is, it needs to be useful to the CER staff and make their lives easier. That way it will be easier to facilitate internal adoption.
Usability testing
Proto-persona workshop
Problem identification and prioritization
In the next article, I will be diving deeper into the insights that were uncovered during the user research sessions and how we turned them into actionable problems to be solved.
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