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Practical reflections on building better digital services with government teams, community partners, and residents across Canada.

How We Tested Our Site with Real People to Fix Critical Accessibility Barriers

Across Canada, government teams are working hard to meet new accessibility standards. It can be a serious challenge, and while automated scans and Web Content Accessibility Guidelines (WCAG) checklists are a good start, they rarely tell the full story.

A User Interview Guide for Government Teams

How to Cut Service Delivery Costs with Accessibility Testing

Webinar: How Can a New Federal Government Deliver Better Digital Services?

Expert Answers to 5 Common Digital Accessibility Questions

Helping the RCMP NC3 Use AI to Process Fraud & Cybercrime Reports

Webinar: Achieving Accessibility in the Public Sector Through Usability Testing

How to Use Service Design to Improve Waiting Experiences

How to Ethically Use AI in the Public Sector

How To Improve Product Research With Deep Listening Practices

Introducing Service Blueprints to Support Digital Transformation at Canada National Defence

4 Actionable Takeaways on Digital Transformation from a Government Leader

How We Helped Nova Scotia Create An Evergreen Change Management Playbook For Government Teams

How We Helped Grey County Understand How to Leverage AI to Improve Public Services

Webinar: Navigating Away from Legacy Technology in Government

Code for Canada’s Ethical AI Principles

How to Incorporate Design Principles into Your Projects

How We Helped the City of Kingston Understand the Needs of Its Residents

How User Research is Helping Find the Best Way to Improve a Community’s Water Access

How Code for Canada Empowers Teams to be Effective Change Makers

How Inclusive Usability Testing is Helping People Find Doctors

How We’re Keeping People Across Canada Safe with a New Web App

Case Study: Digital Government During Crisis - Nova Scotia's Self Check-in Application

Want to Reduce the Risk of Getting Digital Government Wrong? Us Too

How Minimum Viable Products Maximize Your Chance of Success

How to Set Digital Talent Up for Success in Government

So You've Hired Digital Talent in Government. How do You Keep Them?

How to Attract Tech Talent to the Public Sector

How usability testing can help improve mental health access for Black children and youth

Case Study: Building Digital Government Talent Pipelines

How to manage compassion fatigue as a UX Designer in the public sector

Agile software requirements engineering: How to efficiently communicate, document and stay adaptable

Navigating red tape, barriers and hard places in government

Water from a stone: User research in government without users

We're hiring a Civic Data Engineer: MOVE Project

We're hiring a Web Application Developer: MOVE Project

How we used Speculative Design to foster innovation and collaboration

How usability testing can improve Toronto’s shelter intake system

How We Unlocked User Research Insights at the Canada Energy Regulator

A peek into the discovery process for the Canada Energy Regulator fellowship project

What are the barriers that inhibit user research?

How We Helped The City Of Toronto Modernize Legacy Data Systems

How do you find research participants and improve your response rate?

Hello mindsets! A new way to understand users

Goodbye personas! How mindsets can help you build empathy and reduce bias

Modernizing Canadian military transition: a veteran's perspective

7 Lessons from Facilitating my First Remote Proto-Persona Workshop

How We Transformed Road Safety Data Access At The City Of Toronto