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Practical reflections on building better digital services with government teams, community partners, and residents across Canada.

Webinar: How Does the Federal Budget Approach Digital Nation-Building?

November 18, 2025

Webinar: How Does the Federal Budget Approach Digital Nation-Building?

How does the federal government's newly released budget address Canada's approach to digital public infrastructure and digital nation-building?

How We Tested Our Site with Real People to Fix Critical Accessibility Barriers

October 8, 2025

How We Tested Our Site with Real People to Fix Critical Accessibility Barriers

A User Interview Guide for Government Teams

September 5, 2025

A User Interview Guide for Government Teams

How to Cut Service Delivery Costs with Accessibility Testing

June 16, 2025

How to Cut Service Delivery Costs with Accessibility Testing

Webinar: How Can a New Federal Government Deliver Better Digital Services?

May 22, 2025

Webinar: How Can a New Federal Government Deliver Better Digital Services?

Expert Answers to 5 Common Digital Accessibility Questions

May 9, 2025

Expert Answers to 5 Common Digital Accessibility Questions

Helping the RCMP NC3 Use AI to Process Fraud & Cybercrime Reports

April 1, 2025

Helping the RCMP NC3 Use AI to Process Fraud & Cybercrime Reports

Webinar: Achieving Accessibility in the Public Sector Through Usability Testing

March 26, 2025

Webinar: Achieving Accessibility in the Public Sector Through Usability Testing

How to Use Service Design to Improve Waiting Experiences

March 14, 2025

How to Use Service Design to Improve Waiting Experiences

How to Ethically Use AI in the Public Sector

March 3, 2025

How to Ethically Use AI in the Public Sector

How To Improve Product Research With Deep Listening Practices

February 25, 2025

How To Improve Product Research With Deep Listening Practices

4 Digital Government Goals Code for Canada is Tackling in 2025

February 3, 2025

4 Digital Government Goals Code for Canada is Tackling in 2025

Introducing Service Blueprints to Support Digital Transformation at Canada National Defence

February 3, 2025

Introducing Service Blueprints to Support Digital Transformation at Canada National Defence

4 Actionable Takeaways on Digital Transformation from a Government Leader

November 26, 2024

4 Actionable Takeaways on Digital Transformation from a Government Leader

How We Helped Nova Scotia Create An Evergreen Change Management Playbook For Government Teams

October 29, 2024

How We Helped Nova Scotia Create An Evergreen Change Management Playbook For Government Teams

How We Helped Grey County Understand How to Leverage AI to Improve Public Services

October 29, 2024

How We Helped Grey County Understand How to Leverage AI to Improve Public Services

Webinar: Navigating Away from Legacy Technology in Government

September 25, 2024

Webinar: Navigating Away from Legacy Technology in Government

Code for Canada’s Ethical AI Principles

September 23, 2024

Code for Canada’s Ethical AI Principles

How to Incorporate Design Principles into Your Projects

June 17, 2024

How to Incorporate Design Principles into Your Projects

How We Helped the City of Kingston Understand the Needs of Its Residents

April 22, 2024

How We Helped the City of Kingston Understand the Needs of Its Residents

How User Research is Helping Find the Best Way to Improve a Community’s Water Access

January 18, 2024

How User Research is Helping Find the Best Way to Improve a Community’s Water Access

How Code for Canada Empowers Teams to be Effective Change Makers

January 15, 2024

How Code for Canada Empowers Teams to be Effective Change Makers

How Inclusive Usability Testing is Helping People Find Doctors

June 5, 2023

How Inclusive Usability Testing is Helping People Find Doctors

How We’re Keeping People Across Canada Safe with a New Web App

March 31, 2023

How We’re Keeping People Across Canada Safe with a New Web App

Case Study: Digital Government During Crisis - Nova Scotia's Self Check-in Application

March 8, 2023

Case Study: Digital Government During Crisis - Nova Scotia's Self Check-in Application

Want to Reduce the Risk of Getting Digital Government Wrong? Us Too

January 31, 2023

Want to Reduce the Risk of Getting Digital Government Wrong? Us Too

How Minimum Viable Products Maximize Your Chance of Success

January 30, 2023

How Minimum Viable Products Maximize Your Chance of Success

How to Set Digital Talent Up for Success in Government

June 7, 2022

How to Set Digital Talent Up for Success in Government

So You've Hired Digital Talent in Government. How do You Keep Them?

May 25, 2022

So You've Hired Digital Talent in Government. How do You Keep Them?

How to Attract Tech Talent to the Public Sector

April 20, 2022

How to Attract Tech Talent to the Public Sector

How usability testing can help improve mental health access for Black children and youth

January 31, 2022

How usability testing can help improve mental health access for Black children and youth

Case Study: Building Digital Government Talent Pipelines

November 1, 2021

Case Study: Building Digital Government Talent Pipelines

How to manage compassion fatigue as a UX Designer in the public sector

September 10, 2021

How to manage compassion fatigue as a UX Designer in the public sector

Agile software requirements engineering: How to efficiently communicate, document and stay adaptable

September 9, 2021

Agile software requirements engineering: How to efficiently communicate, document and stay adaptable

Navigating red tape, barriers and hard places in government

August 6, 2021

Navigating red tape, barriers and hard places in government

Water from a stone: User research in government without users

July 27, 2021

Water from a stone: User research in government without users

We're hiring a Civic Data Engineer: MOVE Project

June 29, 2021

We're hiring a Civic Data Engineer: MOVE Project

We're hiring a Web Application Developer: MOVE Project

June 29, 2021

We're hiring a Web Application Developer: MOVE Project

How we used Speculative Design to foster innovation and collaboration

June 17, 2021

How we used Speculative Design to foster innovation and collaboration

How usability testing can improve Toronto’s shelter intake system

June 11, 2021

How usability testing can improve Toronto’s shelter intake system

How We Unlocked User Research Insights at the Canada Energy Regulator

June 10, 2021

How We Unlocked User Research Insights at the Canada Energy Regulator

A peek into the discovery process for the Canada Energy Regulator fellowship project

May 20, 2021

A peek into the discovery process for the Canada Energy Regulator fellowship project

What are the barriers that inhibit user research?

April 27, 2021

What are the barriers that inhibit user research?

How We Helped The City Of Toronto Modernize Legacy Data Systems

April 1, 2021

How We Helped The City Of Toronto Modernize Legacy Data Systems

How do you find research participants and improve your response rate?

March 31, 2021

How do you find research participants and improve your response rate?

Hello mindsets! A new way to understand users

March 9, 2021

Hello mindsets! A new way to understand users

Goodbye personas! How mindsets can help you build empathy and reduce bias

March 9, 2021

Goodbye personas! How mindsets can help you build empathy and reduce bias

Modernizing Canadian military transition: a veteran's perspective

February 26, 2021

Modernizing Canadian military transition: a veteran's perspective